Refund & Cancellation

Cancellation and Refund Policy

Cancellation and Refund Policy - membership

If you would like to cancel your membership please contact the membership office on info@jengapos.com or +44 (0)7310828051

Refunds will be made as follows:

 

1 year membership

Cancellation date (after start/renewal)	Refund
<1 month	Full refund less any credit card charges incurred
2 - 3 months	75%
4 - 6 months	50%
7 - 9 months	25%
10 - 12 months	0%

 

Multi-year memberships

If you cancel mid-way through a multi-year membership the membership to date will be recalculated at the 1 year membership rate and a refund applied accordingly.

 

Refund method

Refunds will only be made to the bank account or credit card of the originating payer.

Cancellation and refund policy - events

A 5% administration fee applies to all cancellations. Refunds will be made as follows:

• 100% refund when cancelling more than 3 months prior to the event
• 50% refund when cancelling 1 - 3 months prior to the event
• 25% refund when cancelling 15 days to 1 month prior to the event
• 0% refund when cancelling within 14 days of the event.

To cancel an event please contact info@jengapos.com at the earliest opportunity.